Are You Getting Useful Student Feedback?

by Brant Choate on March 29, 2010

Throughout my entire college career, only two teachers have ever voluntarily asked for my feedback regarding their class. Sure, we have mandatory student rating systems, but when was the last time you saw a student take a standardized survey seriously?

I don’t really feel like I should dive into the reasons about why you need your students feedback, I think that’s self-explanatory.

There’s something strange that goes on in a classroom with most teachers. Because of curriculum requirements and institutional restrictions, teaching becomes stale. Teachers repeat the same pattern over and over. Anything that takes the class away from the curriculum or the pattern almost seems taboo. When changes need to be made, they are rarely made until the next year or sometimes even further down the road.

Are teachers afraid? Perhaps unmotivated? I don’t think so. I believe that there is simply a lack of understanding between two generations.

I want to give a few suggestions. Not all of them are feasible in every situation. However, keep in mind that the purpose of getting feedback is two-fold: finding ways to improve and showing that you care. The latter is very important to students today.

What Should We Study Today?

It’s amazing what this simple question will do to a class. This is a much different question than, “Did anyone have any questions from the homework?” or “Any questions to start class off today?”. A typical problem with this approach in the past has been that of getting equal class representation. If you have at least one computer available in the classroom, try making use of PollEverywhere. You can have your students text in an open response to a question or have them choose from pre-defined options. With a lot of kids having access to cell-phones or computers, this is a great way to get everyone to speak up.

I once took a class that I thought would be the most boring class of my college career and turned out to be one of the best because the teacher employed this principle every class period. There was never a minute of pointless lecturing.

Mid-Semester Interviews

I don’t care if your class is 30 students or 3,000, you should be sitting down one-on-one with students and getting their feedback. Try splitting your class up into groups and having them discuss ways that the class or curriculum could be improved. Ask them to consider the things that they like about the class as well. Have one student from each group come to a meeting in your office or classroom. Have an open discussion. Don’t be afraid to take a little bit of constructive criticism.

After the Tests

After a test, students will have lots of questions. If you plan to have a cumulative learning experience, you need to make sure you flush out the misunderstood concepts the day after a test is administered. Try using the approach explained for “what should we study today?”. However you conduct the poll, have students give you feedback on two things: 1) how difficult/fair they thought the test was and 2) an open response about what they still don’t understand. Take the top three suggestions and spend a class period flushing them out.

Conclusion

I’m not suggesting that students always know what they want or what they are talking about. As mentioned before, getting feedback is not just about getting ideas, it’s even more about building trust.

QUESTION: What effective ways have you seen to get student feedback?

  • I agree 100% with this! When I was in college it seemed that the same books were always used, same syllabus, and same routine every day. Teachers today are not taking into account the dynamically changing workforce and technologies available. I understand that each course needs to be evaluated and approved, but there must be some way to alter this faster. I found myself very unprepared for the type of technologies and industry segments that were out there, simple because my college did not have the bandwidth to implement industry changes to improve their class offerings.
  • I sympathize a little bit with public school teachers but college makes no sense to me. Why don't teachers ever even at least just pull a student or two aside and ask, "how am I doing?" I don't know where you went to college but I even went to a top business school and wasn't super impressed with this aspect.
  • Sue Davis
    A couple more ideas for gathering feedback:
    1. Muddiest Moment - ask students at the end of a class (or series of classes) "What was the muddiest moment? What was difficult to understand". Gather written (or electronic) feedback and start the next class by adding clarity to that muddy concept.
    2. One Minute Paper - Before the end of class give each student one minute to write down what they learned in the class. Then you can review what was written to see if the key concepts are there.
    3. Tell me when it is due. My students like this one. I tell them what the assignments are for the class and approximate due dates. Then I ask them to decide on the final due date for the tasks. They have lots of other instructors, plus me! Each instructor had assigned papers, projects, etc. The students can identify the best time in their schedule for due dates.
    Traffic Lights - Give the students a handout with a traffic light image on it. Ask them to tell you what things are helping them learn (written beside the green light), and what is hindering their learning (written by the red light).
    These types of methods keep me in touch with how my students are experiencing my courses. I've received great suggestions to enhance my classes.
  • Great suggestions! I wish I had more teachers that took their job as seriously as you do.

    I particularly like the "tell me when it is due" suggestion. Do you do this at the beginning of the semester with all assignments?
  • Sue Davis
    Depends on the class, but yes, close to the beginning of the semester. Not the first week though because the students may not yet know when their other assignments are due.
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